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Installation instructions
Activating the Zoiper License: (Zoiper Business Edition Only)
If you are using Zoiper Business Edition, an activation screen will appear on the first startup. Please fill in the email address you used to purchase Zoiper as the 'username field'. You can find the password in the mail that was sent to you directly after your purchase.
Activate online
LifeSize Softphone is the most advanced stand-alone desktop software for HD video conferencing. It has full HD support, a simple interface and advanced media encryption, enabling remote PC and Mac users to work collaboratively in a completely secure environment. At the time of this writing, Cisco isn’t offering a “voice-only” softphone like Cisco IP Communication (CIPC) for the Mac OS X platform. So, that is the “why”. Now, we will go into the “how”. Zoiper will contact our licensing server and download the needed license files. Zoiper will automatically use the proxy as configured in the mac os X preferences. This option will only work if you configure the phone type on the Cisco Callmanager as Cisco Softphone instead of the standard 3rd party sip softphone.
If your computer is connected to the Internet, you can activate your copy of Zoiper automatically by clicking on the Activate online button. Zoiper will contact our licensing server and download the needed license files.
If your computer requires the use of a manually configured http proxy server, zoiper will automatically use the proxy as configured in the mac os X preferences.
Activate offline
If your computer is not connected to the Internet or a firewall is blocking access to our licensing server, the “Activate offline” - button can be used. Clicking on the button will generate a file that contains some details that are unique for your computer and the version of Zoiper that you are trying to register. The filename contains the name of your computer. It will look like this:
Open your file browser (Finder);
Select Go -> Go to Location and open this location:
Send an email with the PCNAME.certificate file attached to [email protected];
Hamster video converter mac free download. Close the instructions window.
Our server will send you a file named certificate. Please place it next to the PCNAME.certificate file and start your Zoiper. Note that the certificate file needs no extension.
Silent installers for mass deployments.
If you would like to install Zoiper without the need for user interaction, but with a progress indicator, use these command line options to the zoiper installer. (You will need to adjust the name based on the installer you are using).
Activation errors
In case the username and or password is incorrect, an error message will be shown and the application will exit. Please restart the application and try again.
If all went fine, this notice should appear, you are now ready to use the application
Configure Microphone and Speaker
Zoiper comes with a built-in Audio Wizard for easy configuration of your microphone and Speaker.
You may access this Audio Wizard by:
- Clicking on the speaker icon on the bottom right
- Clicking on the Settings menu in Zoiper and selecting Audio Wizard
Zoiper will configure your Speakers first.
Click on the “start the test” – button.
If your speakers are configured and connected properly, you should hear a ringing sound. If you do, please click on the Yes button and move on to the Microphone step.
If no ringing sound was heard, please make sure your speakers are connected properly and powered on and if needed change the selected audio device on the bottom of the page to a different one and try again by clicking on the “no” – button.
Click on the “Test your microphone” – button to start recording your voice.
If the selected microphone is connected properly, you should see the volume meter move when speaking into the microphone. If the volume meter is not moving, please check your cabling and make sure the proper audio device is selected in the Device section on the bottom of the page.
Configuring a SIP, IAX or XMPP account
Now that the audio devices are configured, it is time to move on to the configuration of the server you want to use. This could be a VoIP provider, your office PBX or a public XMPP provider such as Facebook.
Click on the Settings menu and select “create a new account”.
Account Type
A new page will appear to select the type of account you want to make. This will usually be SIP, unless your VoIP provider or system administrator instructed you otherwise
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Select the type of account you want to configure and click on the “Next” – button.
Tip: Please visit http://oem.zoiper.com for more information on how to make things easier for your users by providing them with a preconfigured or preprovisioned Zoiper. This will bypass all tedious configuration tasks for the end user and will allow the user to make calls immediately after the installation.
Credentials
Your provider or system administrator should have provided you with a username, password and possibly a hostname.
Fill in the username on the first line and the password on the second line.
If your administrator provider you with a domain, proxy, registrar, hostname, outbound proxy or server field, please fill enter it on the last line.
Fill in the username on the first line and the password on the second line. The username could look like:
or:
or:
or:
The password will typically be a random string, usually with a combination of lowercase and uppercase characters and some number like:
This field will typically look like:
or:
or in case of a PBX might look like:
Account name
Mac os mojave download virtual box. Please enter a name to identify this account; you are free to give it any name of your liking.
When you are done, click on the “next” – button. Zoiper will now try to figure out the best way to connect to the VOIP server.
Troubleshooting
In case the account wizard is unable to automatically configure your account, this could be due to a variety of reasons.
Most common reasons are:
- The server hostname does not exist or is incorrect.
- The username or password is incorrect.
- The server is not responding or a firewall is blocking the access.
- The account needs additional configuration to register
Please verify the information you have entered and try again.
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If you are sure the information are correct and want to save the information and want to complete the configuration manually, click on “I know what I am doing, save this information anyway”.
See also Preferences -> Accounts.
Contents
Is there a cost associated with using Cisco Jabber?
There is no charge for using Cisco Jabber. It is a service included with your current telephony fees.
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There is no charge for using Cisco Jabber. It is a service included with your current telephony fees.
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What is the difference between Softphone mode and Desk phone mode?
The Softphone mode is simply an additional feature of the Cisco Jabber service. Using the softphone feature, you can use your computer to place and receive calls and video calls directly from your computer with no need for a physical desk phone. The softphone feature is available on PC, Mac, and mobile devices.
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The Desk phone mode allows you to ‘control’ your desk phone. You can use the Click to Dial feature to call someone and your desk phone will ring. You can then pick up the handset to begin the conversation.
Note: If you are requesting a softphone to make calls from your PC/Mac or mobile device, select Jabber Chat Services and/or Jabber softphone on the Self-Service page.
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How do I get Cisco Jabber?
You can enable Cisco Jabber by visiting the Cisco Jabber page and reviewing the Implementing Cisco Jabber section. Once you’ve enabled the service you can download and install the client.
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You can enable Cisco Jabber by visiting the Cisco Jabber page and reviewing the Implementing Cisco Jabber section. Once you’ve enabled the service you can download and install the client.
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How do I install the Cisco Jabber client?
The Jabber client is available for Mac and Windows. Once you have enabled the service (see above) and downloaded the client. Click on the download link for your specific device on the Cisco Jabber page.
The Jabber client is available for Mac and Windows. Once you have enabled the service (see above) and downloaded the client. Click on the download link for your specific device on the Cisco Jabber page.
Note: If you are on a managed desktop, ask your LAN tech to add your PC to the respected AD group for Cisco Jabber.
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Can I install the Cisco Jabber client on my mobile device?
Yes, you can install Cisco Jabber on almost any mobile device. See below for the complete listing. Once you have enabled the service, you may install Cisco Jabber on your mobile device.
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Yes, you can install Cisco Jabber on almost any mobile device. See below for the complete listing. Once you have enabled the service, you may install Cisco Jabber on your mobile device.
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What are the device requirements for the Cisco Jabber client?
The Cisco Jabber client is available for:
PC – Microsoft Windows 7; 8.x, and 10 (desktop mode)
Mac – Apple OS X Yosemite 10.10 (or later), and Apple OS X El Capitan 10.11 (or later)
iPhone and iPad – iOS 9 and above, and watchOS 2
iPhone 4, 4s, 5, 5c, 5s, or fifth-generation iPod Touch. (video not supported on iPhone 4)
Android – Android Operating System 4.1.2 or later
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galaxy Note 2
Samsung Galaxy S4
Google Nexus 5
Sony Xperia Z1
Sony Xperia ZR/A
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The Cisco Jabber client is available for:
PC – Microsoft Windows 7; 8.x, and 10 (desktop mode)
Mac – Apple OS X Yosemite 10.10 (or later), and Apple OS X El Capitan 10.11 (or later)
iPhone and iPad – iOS 9 and above, and watchOS 2
iPhone 4, 4s, 5, 5c, 5s, or fifth-generation iPod Touch. (video not supported on iPhone 4)
Android – Android Operating System 4.1.2 or later
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galaxy Note 2
Samsung Galaxy S4
Google Nexus 5
Sony Xperia Z1
Sony Xperia ZR/A
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How do I log in to the Cisco Jabber client?
To login to Cisco Jabber, use your Unity ID@comtech.ncsu.edu and your password.
If not already configured, use the following connection settings:
Server type: Cisco IM & Presence
Server Information: net80cupp.comtech.ncsu.edu
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To login to Cisco Jabber, use your Unity ID@comtech.ncsu.edu and your password.
If not already configured, use the following connection settings:
Server type: Cisco IM & Presence
Server Information: net80cupp.comtech.ncsu.edu
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Why am I getting an error when I log into Cisco Jabber?
- Confirm you have logged in with your UnityID followed by @comtech.ncsu.edu.
- If you receive a Cannot communicate with the server error ensure your device is connected to the internet and try again.
- If the error persists, click the Reset Jabber link on the login page to fully reset the application and then try again.
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I am a Linux user, can I add my Cisco Jabber account to another IM client (i.e. Pidgin)?
Yes! Use the following settings to set your IM account up within other clients:
Domain: comtech.ncsu.edu
Connect Server: net80cupp.comtech.ncsu.edu
Please note that you will only get basic IM functionality, not the advanced features that the Cisco Jabber client provides.
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Yes! Use the following settings to set your IM account up within other clients:
Domain: comtech.ncsu.edu
Connect Server: net80cupp.comtech.ncsu.edu
Please note that you will only get basic IM functionality, not the advanced features that the Cisco Jabber client provides.
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Can I use Cisco Jabber when I’m not on campus?
Yes, you can use any of the Cisco Jabber clients from anywhere without the need of a VPN client.
VPN for Windows instructions
VPN for Mac instructions
VPN for Linux instructions
VPN for Android instructions
VPN for iPhone and iPad instructions
Yes, you can use any of the Cisco Jabber clients from anywhere without the need of a VPN client.
VPN for Windows instructions
VPN for Mac instructions
VPN for Linux instructions
VPN for Android instructions
VPN for iPhone and iPad instructions
Note: While a VPN connection is not required to make phone calls from Cisco Jabber while off-campus, some users might require a VPN connection to access other campus resources. In this case, ensure the device is connected to the internet and then log in using your Unity ID@comtech.ncsu.edu and your password. VPN information and instructions
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What kind of Presence information is available in the Cisco Jabber client?
The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client. It will also tell you when the contact is on the phone (NC State provided desk phone), on a conference call, or in a meeting.
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The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client. It will also tell you when the contact is on the phone (NC State provided desk phone), on a conference call, or in a meeting.
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Can I change my Availability status outside of the Presence information?
You can change your status between Available, Away, and Do Not Disturb with the drop-down menu at the top of the Cisco Jabber window under your name. You can create up to three custom status messages for each availability status.
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You can change your status between Available, Away, and Do Not Disturb with the drop-down menu at the top of the Cisco Jabber window under your name. You can create up to three custom status messages for each availability status.
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Can I forward a voicemail message using the Cisco Jabber client?
Voicemail messages cannot be forwarded from the Cisco Jabber client.
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Voicemail messages cannot be forwarded from the Cisco Jabber client.
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Can I create chat rooms for my department or group?
At this time, Jabber customers are able to add multiple people to conversations. To add someone to a conversation, click on the “Add participant” icon within the chat window. Type the name of the person that you wish to add and click “Add”. Please note that Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service. Persistent chat rooms for departments or groups will be available in the Fall.
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At this time, Jabber customers are able to add multiple people to conversations. To add someone to a conversation, click on the “Add participant” icon within the chat window. Type the name of the person that you wish to add and click “Add”. Please note that Group Chat is only available with contacts that are using their accounts on the Cisco Jabber service. Persistent chat rooms for departments or groups will be available in the Fall.
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Are persistent chat rooms available?
Persistent chat rooms are now available in the Cisco Jabber. Check out Persistent Chat Rooms.
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Persistent chat rooms are now available in the Cisco Jabber. Check out Persistent Chat Rooms.
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I’m having a problem making video calls with Cisco Jabber.
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Ensure your video camera or webcam is connected and enabled.
Check within Jabber whether the video camera is working by clicking the Gear icon in the Jabber window, then click File > Options. Select Video. You should see yourself in the window. If you don’t, verify the hardware drivers are loaded and operational on your device.
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Check within Jabber whether the video camera is working by clicking the Gear icon in the Jabber window, then click File > Options. Select Video. You should see yourself in the window. If you don’t, verify the hardware drivers are loaded and operational on your device.
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